A fix for the diagnosis code tracking issue has been implemented and we are monitoring the results. We will continue to keep you updated until the issue is fully resolved.
Posted Sep 17, 2025 - 21:22 EDT
Identified
We want to acknowledge the recent issue affecting diagnosis code tracking in the system. We understand how critical this functionality is to your practice and how disruptive it can be when things are not working as expected.
Please know that our teams are fully engaged and working diligently to resolve this as quickly as possible. Restoring accurate diagnosis code tracking is our top priority, and we are treating this with the urgency it deserves.
We truly appreciate your patience and understanding while we work through this. We will continue to keep you updated until the issue is fully resolved.
If you have any immediate concerns or need assistance in the meantime, please don’t hesitate to reach out to our support team.