The issue with bounced emails sent to yahoo.com and related domains including aol.com and verizon.net has now been resolved. Our developers have implemented changes to help prevent a recurrence in the future. Thank you for your patience as we worked to resolve this issue.
Posted Aug 08, 2025 - 16:40 EDT
Monitoring
We are seeing improvement with deliverability of emails to yahoo.com and related domains this afternoon. Our development team is working on implementing fixes to prevent this issue from recurring in the future. Thank you for your continued patience as we work towards a full resolution.
Posted Aug 07, 2025 - 14:37 EDT
Update
Our team continues to investigate the issue regarding emails bouncing, advancing our observations as to why the issue is occurring, and making progress in working towards rectifying the issue. We will provide further updates on this page as they become available.
Posted Aug 07, 2025 - 11:00 EDT
Update
We are still investigating an issue with emails from IntakeQ bouncing when sent to yahoo.com and related domains including aol.com. Please know that resolving this issue is a top priority for our team. We will post any updates as they become available. Thank you for your patience as we continue to troubleshoot.
Posted Aug 06, 2025 - 11:00 EDT
Identified
We have noticed a recurrence of the issue with sending emails to yahoo.com and related domains. Thank you for your patience as we continue to troubleshoot.
Posted Aug 05, 2025 - 15:37 EDT
Monitoring
The issue with emails sending to yahoo.com and related domains is now resolved. We are continuing to monitor for any possible recurrences.
Posted Aug 05, 2025 - 13:55 EDT
Identified
The cause of the issue with sending emails to yahoo.com and related domains has been identified. We are currently working on getting a clear understanding of the cause to prevent further issues in the future. Emails sent to yahoo.com and related domains from IntakeQ have been delivering successfully today.
Posted Aug 05, 2025 - 12:20 EDT
Investigating
We are currently investigating an issue with emails from IntakeQ sending to the yahoo.com domain. We will post any updates as they become available. Thank you for your patience as we continue to troubleshoot.
Posted Aug 05, 2025 - 10:32 EDT
This incident affected: External Services (Email Service).