Issue with SMS 2FA Code Delivery

Incident Report for PracticeQ

Resolved

This incident has been resolved. Please reach out to our support team at hello@intakeq.com if you experience a recurrence.

Posted Oct 08, 2026 - 10:10 EDT

Monitoring

We have data to indicate that this issue is now resolved. Our team will continue to monitor and investigate the root cause to prevent a recurrence. Please consider switching your 2FA method to use an authenticator app which is not vulnerable to SMS delivery issues.

Posted Oct 06, 2026 - 17:28 EDT

Investigating

Our team is currently investigating an issue with SMS 2FA code delivery affecting some users. Please reach out to our support team at hello@intakeq.com for assistance if you are unable to access your account, and consider using our authenticator app 2FA method. Please subscribe to our status page for further updates.

Posted Oct 06, 2026 - 16:19 EDT

This incident affected: Application Service.